GENERAL QUESTIONS & SHIPPING

1.  What is SHOP?
SHOP is the e-commerce destination of MJFA. It offers a curated selection of modern and contemporary artworks   All prices are transparent and available for immediate purchase. To buy art online, simply add it to your bag, and check out with your credit card.  For payment by check or wire, email info@madelynjordonfineart.com.  We will get in touch within 24 hours to arrange shipping to you. 

2.  Does the artwork that I buy come with a certificate of authenticity?
Certificates of authenticity are not included with works because these documents are not foolproof ways of authenticating an artwork. However, all artwork purchased on SHOP is authentic, since it is being vetted by our team and in most cases, are works by artists we represent or have direct access to.  

3.  I have questions about the art I'm considering. Is there someone I can talk to?
Yes. MJFA has an in-house expert who's available to answer any questions on the artwork we offer.  You can also talk to us about open-ended questions, like how to begin thinking about the kind of art you want to buy or how to choose art for your particular space. You can reach the expert Monday-Friday during business hours (eastern standard time) by email, phone, (U.S. & Canada only) or Instagram DM via the links on our CONTACT page.

4. Can I view artwork in-person?
Yes - our Showroom is located in White Plains, NY. Book a visit or schedule a viewing with an expert to see specific works in-person HERE.

SHIPPING

1. Upon completion of purchase, We will get in touch within 24 hours to arrange shipping to you. 

2. Shipping times & costs
We will provide customized shipping quotes using your shipping address. Unlike most products, the cost of shipping artwork and delivery lead time vary significantly depending on the distance it is being shipped, the specifics of the artwork itself and the level of shipping service offered.

3. To provide the best possible experience for you, we usually ship orders within 5 business days of your order confirmation via common carriers like FedEx at the most economical cost available.  We can also provide a bespoke art service. This service may not be able to pack and deliver your artwork within 5 business days. We advise customers to anticipate longer lead times if they select art shipping.

4. Shipping options
We enable you to select the type of shipping you’d like on a per-artwork basis because the cost of shipping art varies depending on the characteristics of each specific artwork and on the distance it must travel.

We offer three levels of shipping at the best rates possible for fine art:
- FedEx Ground [with adult signature requested]
- FedEx Priority [with recipient's signature requested]
- Bespoke Art Shipping
- In-person pick up is available

While we try to provide all three options for all works, in some cases, FedEx services may be unavailable, due to the weight or size of the artwork or your delivery location.

5. Crating
Artworks that are too large to ship by FedEx and/or artworks being shipped internationally may need to be packed in an art crate. The cost of the art crate will be included in the total cost of shipping, which will be quoted to you.